Administrative Supervisor

City of AustinAustin Texas3M ago

Position Information

  • Position InformationPosting TitleAdministrative SupervisorJob Requisition NumberCOA079896Position Number110346Job TypeFull-TimeDivision NameLib Central Library ServicesMinimum Qualifications
  • Graduation with a Bachelor’s degree from an accredited four (4) year college or university with major coursework in Business, Public Administration or in a field related to the job, plus four (4) years of professional experience in staff support functions such as personnel, purchasing, or finance, (2) two years of which were in a lead or supervisory capacity. 

  • Master’s Degree may substitute for required experience up to a maximum of two (2) years.

  • Experience or education may substitute up to the maximum of four (4) years.

Licenses or Certifications:


Notes to ApplicantsA detailed and complete job application is REQUIRED and helps us to better evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any and all relevant work experience that you would like us to consider. This information will also be used to determine salary in the event that you are selected for this position. You will not be given the opportunity to provide additional work experience once you complete and submit your job application. Furthermore, if selected as the top candidate, you will not be permitted to present additional work experience for salary calculation purposes. NOTE: A cover letter and/or resume will NOT be used to substitute for an incomplete job application; hence, any and all information that you would like for us to consider must be included on your application.

All new employees are required to attend City of Austin and Austin Public Library training as scheduled, and should arrange their outside schedules to accommodate such training.

Although a work location is listed regarding this job posting, the location is subject to change and/or other locations may be added. If you are interested in this job, we encourage you to apply, regardless of the location, because other positions may be filled from this job posting/applicant pool as they become vacant.

Candidates selected to move forward in the hiring process may be required to successfully complete an

assessment as part of their interview process.

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Pay Range$21.48 – $27.33


HoursThe Library is open seven (7) days a week. Work will include days, evenings, and weekends. Schedule is subject to change.

Job Close Date 

  1. 04/11/2019Type of PostingExternalDepartmentLibraryRegular/TemporaryRegularGrant Funded or Pooled PositionNot ApplicableCategoryProfessionalLocationCentral Library, 710 W Cesar Chavez St., Austin, TX 78701Preferred QualificationsExperience working in a library, book store, or similar environment and working knowledge of automated library circulation systems.
  2. Experience providing friendly customer service, handling a high volume of customers, responding to customer questions, and resolving issues. 
  3. Ability to interact with individuals of all ages and diverse populations.
  4. Experience in supervisory and managerial techniques including developing, coaching, and mentoring staff. 
  5. Experience in handling a high volume of items and using efficient workflow techniques. 
  6. Ability to handle multiple tasks and prioritize.

Duties, Functions and ResponsibilitiesEssential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Coordinates and ensures adherence to quality standards, deadlines and proper procedures of work performed by office, administrative, or customer service employees.

  2. Provides employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.

  3. Interprets and communicates work procedures and policies and procedures to staff and assures compliance.

  4. Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources. Interprets policies and procedures and recommends appropriate courses of action.

  5. Acts in a liaison capacity with other departments, divisions, and organizations.

  6. Prepares and presents comprehensive and detailed reports by compiling, reviewing, and analyzing data; provides written and/or oral reports. Works on multiple/diverse complex issues requiring advanced knowledge and experience.

  7. Develops and monitors budget.

  8. Monitors projects performance and timelines.

Responsibilities- Supervision and/or Leadership Exercised:

  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

Knowledge, Skills and AbilitiesMust possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of the daily operations of the area supported.

  • Knowledge of supervisory and managerial techniques and principles.

  • Knowledge of city practice, policy and procedures.

  • Knowledge of applicable processes, techniques and methods.

  • Knowledge of fiscal planning and budget preparation.

  • Skill in oral and written communication.

  • Skill in handling multiple tasks and prioritizing.

  • Skill in using computers and related software applications.

  • Skill in data analysis and problem solving.

  • Skill in planning and organizing.

  • Ability to work with frequent interruptions and changing priorities.

  • Ability to establish and maintain good working relationships with city employees and the public.

  • Ability to conduct research, identifying and analyzing trends, including root cause analysis.

Criminal Background InvestigationThis position has been approved for a Criminal Background Investigation.EEO/ADACity of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Information For City Employees: If you are an employee withinthe department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. This position requires graduation from an accredited four (4) year college or university with major coursework in Business, Public Administration or in a field related to the job, plus four (4) years of professional experience in staff support functions such as personnel, purchasing, or finance, two years of which were in a lead or supervisory capacity. Master's Degree may substitute for required experience up to a maximum of two (2) years. Experience or education may substitute up to the maximum of four (4) years. Do you meet requirements?
  • Yes
  • No
  1. * Please describe your experience providing face-to-face customer service, including the specific position(s) listed in your application in which you performed these duties.
  2. (Open Ended Question)
  3. * Describe your experience multitasking, organizing and problem solving tasks and assignments?
  4. (Open Ended Question)
  5. * Please describe your supervisory/lead experience. Be sure to include the number of employees you supervised/lead, the type of work you supervised/lead, and the level of responsibility you possessed.
  6. (Open Ended Question)
  7. * Describe your experience developing, coaching, or mentoring personnel. Please include the number of staff that you have managed.
  8. (Open Ended Question)
  9. * This position requires strong verbal and written communication skills. Please describe how you have used these skills extensively in your current or past work experience.
  10. (Open Ended Question)
  11. Describe your cash handling, reconciliation and accounting experience relevant to this position.
  12. (Open Ended Question)
  13. * If selected as top candidate, do you agree to a Criminal Background Investigation?
  • Yes
  • No
  1. * This job may require working weekends, possibly evenings, and the schedule may change to accommodate need. This job may also occasionally require you to work at different locations depending on business needs, to which you would determine your own mode of transport. Do you agree to this condition of employment?
  • Yes
  • No
  1. * In detail and using complete sentences, please describe what customer service means to you. Please explain why it is important in this position.
  2. (Open Ended Question)
  3. * My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.
  • Yes
  • No
  1. This position will require working weekends and evenings. Work schedule may change to meet the business needs of the branch/library. Ocassionally you may be required to work at other library locaitons, to which you would determine your own mode of transportation. Do you understand and agree to this condition of employment?
  • Yes
  • No

Optional & Required Documents

Required DocumentsOptional Documents

  1. Cover Letter
  2. Resume