Associate Center Executive

How you will contribute to our Purpose: 

The YMCA of Austin is a social enterprise focused on providing innovative approaches to empowering youth and families, improving quality of life and health for all, and leading social responsibility. The Y is recovering from the pandemic stronger and ready to adapt to change and growth.

We're looking to hire multiple Associate Center Executives to help further our mission and better serve the Austin Community. 

The Associate Center Executive is a transformative leader driving their center to successful execution of the organization’s strategic imperatives to be a charity, partner, and employer of choice for years to come. Under the direction of an assigned District Community Executive, you will lead, coach, and hold others accountable for creating a transformative Y Experience. You will be responsible for critical center operations and workstreams and creating a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors, and stimulates growth and innovation. Innovation will be a key area of growth for all Associate Center Executives through mastering, demonstrating, and coaching others in design thinking and social entrepreneurship.

What are the details?

Y Experience Leadership & Results (55%)

• Performance Achievement & Results
• Holds team accountable for achieving at high levels to ensure a transformative Y Experience and achieve organizational objectives
• Implement systems to ensure high-quality programs and excellent customer service
• Models inclusive management behaviors and embraces all dimensions of diversity – building strong teams that apply their diverse skills and perspectives to our mission
• Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure
• Conducts Cycle Check-ins and the Annual Check-In with direct reports to ensure progress with OKRs, provide ongoing coaching and feedback, and discuss development opportunities
• Responsible for successful center Strategic Plan metrics, Net-Promoter Scores, and Objectives and Key Results (OKRs). Ensures centers are achieving targets and producing meaningful qualitative results
• Implements a goal-based management approach (OKR methodology) and ensures center is actively working towards supporting organizational level objectives and key results.
• Fiscal Management
• Manages the budgeting process so that resources are devoted to top priorities and strategic objectives.
• Identifies growth opportunities, conducts forecasting monthly, and corrects financial deficiencies on a timely basis
• Develops and reviews monthly variance reports with the District Community Executive, implementing action plans to stay on plan with the annual budget
• Y Experience: Membership & Programs
• Oversees center membership and program enrollment growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics
• Develops and fully understands member/customer value proposition and key attributes of core programs and products
• Ensure high-quality programs and excellent customer service, moving quickly on staffing decisions to ensure only those strong in customer service are serving our members
• Develops and implements high-quality member engagement strategies and programs to support center and association goals and strategies
• Establishes plans for the expansion of programs and services, in harmony with overall YMCA objectives and key results
• Stays current on-trend identification and implications for the center in the following areas: Membership, Health and Wellness, Youth and Family Programs, and other programs and initiatives operated by their assigned centers.
• Stays current and provides a quarterly update to the District Community Executive, discussing other providers in the service areas along with their offerings, value proposition, and key attributes, developing an action plan on how the Y remains relevant in its programs and services
• Philanthropy
• Drives successful fund-raising and financial development, working with assigned District Community Executive and Development Team, to meet cycle and annual objectives
• Meets every cycle with District Community Executive and Development Team to ensure center progress to the fundraising goal
• Ensures strong board/volunteer and staff participation 
• Partners with District Community Executive and youth development leaders (Extend-A-Care) to build strong partnerships with school districts and other educational entities and ensure a compelling philanthropic case and center connection to YMCA youth development programs in the service area.

Marketing & Community Y Brand (25%)

• Builds bridges within the community so that all segments of society have access to the Y
• Effectively communicates community benefit and the Y’s impact for all stakeholders (e.g., staff, volunteers, members, and community leaders) develops positive working and collaborative relationships with other organizations, businesses, and governmental entities
• Enhances the Y’s reputation in the community by engaging with partners, businesses, school districts, and other non-profit organizations that are invested in strengthening community
• Ensures center execution on all aspects of association marketing strategies and campaigns
• Ensures implementation of internal marketing efforts (i.e. activating staff for referral programs) and consistent social media engagement through center channels

Association & Innovation Initiatives (20%)

• Leads and models design thinking and social entrepreneurship practices to develop innovative solutions to community needs, community and association-wide opportunities, and challenges.
• Works to master, demonstrate and coach others in design thinking and social entrepreneurship to establish a strong culture of social innovation
• Serves as project teams for assigned innovation projects designed to incubate new products, services, and/or improve systems and processes
• Serves on Association-level impact teams, task forces, and/or committees as needed
• Other duties as assigned.

What you bring to the Purpose:

• Education & Experience: You have a bachelor’s degree or equivalent experience. Five or more years of management experience, preferably in a YMCA or other nonprofit agency. Ability to direct assigned operations including volunteer development, supervision of staff, development and monitoring of budgets, marketing, and program development. Thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishment of the YMCA goals, objectives, and mission in the community. Experience in and/or willingness to learn design thinking.

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.