Business Process Consultant Senior

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Leads multiple, cross-functional, large projects, initiatives and teams.
2. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
3. Advises Executive Management team in defining and identifying key measures and performance targets.
4. Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
5. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
6. Identifies, collects, and researches to complete data analysis.
7. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
8. Accountable for achievement of goals of the division.
9. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
10. Develops solutions to critical business issues and presents alternatives to executive management.
11. Communicates project status to sponsors, stakeholders, and the rest of the department.
12. Responsible for creating/revising models and methodologies which support consulting services.
13. Develops project work plans and performs project management.

Responsibilities – Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

• None.

Preferred Qualifications:

• Experience working with supply chain customers (procurement, warehouse, logistics and/or transportation) in a consultative role where the primary function of the position was to perform analysis, project management, and process innovations or improvements.
• Experience in facilitating and leading cross-functional groups with participants from various work groups and teams.
• Experience in performing research and quantitative / qualitative analysis as well as presenting results to stakeholders at various levels of the organization, including executive management.
• Experience with MicroStrategy or other similar platforms for interactive dashboards, scorecards, reports, and /or query capabilities.
• Experience with SharePoint or other similar platforms for document management and collaboration.
• Experience evaluating performance measures to ensure critical work processes are operating efficiently, and recommending and implementing process changes.
• Ability to travel to more than one work location.