Business Process Specialist

City of Austin WaterAustin, Texas2M ago

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas. 
  2. Develops and maintains databases to support data analysis and research findings for business projects.
  3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
  4. Write reports that summarize findings, data collection techniques, implementation options, etc.
  5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.
  6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives. 
  7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
  8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.


Responsibilities- Supervision and/or Leadership Exercised: None.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of business strategies, objectives, planning, development and management processes and process improvement
  • Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling 
  • Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes 
  • Knowledge of performance measures, quality improvement programs and project management methods
  • Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
  • Skill in using computers and related software applications
  • Skill in data analysis and problem solving
  • Ability to quickly recognize and analyze irregular data and situations 
  • Ability to work independently and with teams

Minimum Qualifications:

Education and/or Equivalent Experience:

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
  • Experience may be substituted for education up to a maximum of four (4) years.

Licenses or Certifications:

  • None.

Preferred Qualifications:

  • Strong business writing skills and experience writing Standard Operating Procedures/Guidelines
  • Strong database experience using the City’s WEIRS, CC&B, Horizon, AMANDA or other similar permit tracking, customer and billing systems to enter, research and compile data, analyze and generate meaningful reports
  • Ability to effectively communicate technical information to non-technical audiences in various formats including presentations, reports and training materials
  • Experience mapping work process flows analyzing historical data, identifying trends and updating systems and procedures for continuous improvement program implementation and maintenance
  • Experience in project management, organizing and facilitating cross-functional group work sessions with participants from all levels of the organization, including management, business and technical units and customers
  • Experience evaluating performance measures to be sure that critical work processes are operating effectively and recommending and implementing process changes
  • Proficiency using Microsoft Excel, PowerPoint and Word
  • Ability to travel to more than one work location, as needed

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