Performs mid-level complex work. Work involves supporting all communications and marketing activities of the Public Information Office and collaborating with external partners to facilitate engagement between the city and community. Works under limited supervision, with moderate latitude for the use of initiative and independent judgement.

Essential Duties & Required Qualifications

  • Strategically communicate with Leander residents and stakeholders by responding to public inquiries and soliciting engagement on important City issues.
  • Act as a marketing, communication and citizen engagement resource in support of other City department initiatives.
  • Coordinate a recurring Citizen University program to teach Leander citizens about local government operations.
  • Manage published content and responses on City social media accounts, and support other City staff in the establishment and execution of best practices while using social media.
  • Support daily content creation on the City’s website, coordinate training, and update administrative guidelines as needed.
  • Review communication materials submitted by other City departments prior to distribution to ensure accuracy, quality and consistency.
  • Assist the Public Information Office with crisis communications during emergency events.
  • Other duties as assigned by the Public Information Officer.
  • Occasional travel and work outside of normal business hours may be required to fulfill duties.

Required Education and Experience:

  • Bachelor’s degree from an accredited college or university with major coursework in public relations, communications, journalism, or public administration, AND
  • Minimum of two years of related work experience.


  • High school graduation or its equivalent and six years of related work experience.


  • A combination (six years) of higher education and related work experience.

Preferred Qualifications: 

  • Experience in working for a city or government entity.
  • Experience with other similar public sector administration.

Knowledge, Skills & Abilities

  • Adept at public speaking.
  • Skilled at handling conflict in uncertain situations.
  • Understands municipal government policies and ordinances.
  • Excellent written and communication skills, with emphasis on journalistic standards.
  • Adept at using various computer software platforms for graphic design and/or video editing such as Adobe Creative Suite, Microsoft Office Suite, etc.
  • Keeps informed of new and emerging trends in communication media and technology. Must be familiar with all social media platforms used by local governments.
  • Establishes and maintains effective working relationships.

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