Texas Division of Emergency Management

The Texas Division of Emergency Management (TDEM) is an emergency response entity, and this status can affect working hours, travel, and change in duties as needed. The Senior IT Systems Support, under general direction of the Chief, IT Systems Support, provides technical support and administration of TDEM server, network, email services, and cloud-based technology infrastructure.  The Senior IT Systems Support needs to have strong creative and technical problem-solving and team collaboration skills to ensure the continuous availability of TDEM’s technology infrastructure upon which the agency operates.

Employees are subject to working extended hours during evenings and weekends for incident response.

This position reports to the Chief, IT Systems Support.

*Salary is a fixed rate and is non-negotiable.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Monitors and maintains TDEM’s server, network, and cloud technology capabilities to assure ongoing service availability to TDEM users.
• Evaluates and designs infrastructure solutions in support of TDEM applications and business solutions.
• Participates in agency technology projects to assure that infrastructure considerations are properly designed and scaled.
• Implements and applies TDEM IT security objectives and enforces cybersecurity standards.
• Support technology related audits and exercises.
• Ability to learn new technologies and techniques.
• Face-to-face and person-to-person interactions are required.
• Maintains a regular course of attendance during authorized work schedule and work extended hours when needed.
• Ability to travel 5%.
• Performs related work as assigned.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.