Directorate Support Manager - 559758

Austin, TX

**This position may be eligible for a hybrid remote telework schedule if requirements are met and based on the agency's business needs.

Directorate Support Manager

The Directorate Support Manager (DSM) is selected by the DDO Directorate Manager (DM) with the approval of the Senior Director for DDO. Oversees and performs highly advanced professional assistance work in planning, directing and coordinating activities for the Directorate. Work involves overseeing a variety of high-level management and administrative activities and providing technical assistance to Directorate staff. Responsible for the selection, training, management, counseling and appraisal of Directorate support staff; analysis and appraisal of individual and group performance; work assignments; oversight and management of quality, processing time and production. Interprets and applies Social Security Administration (SSA), State, and Disability Determination Services (DDS) policies and procedures. Plans, organizes, directs, controls, coordinates, monitors, and evaluates workflow procedures required to provide support. Organizes and maintains the Directorate budget, including direct liaison with Directorate management personnel, vendors and Health & Human Services (HHS) personnel. Compiles, formats and analyzes personnel performance and Directorate operational statistics. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

This position occasionally requires work during the weekends, holidays, and before or after normal business hours. DDS employees perform all business functions for SSA, using the federal SSA network and equipment. Homeland Security Presidential Directive (HSPD)-12 security clearance is required.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Selects, trains, manages, counsels, and appraises Directorate support staff; analyzes and appraises individual and group performance; assigns work to staff; manages daily activities to ensure DDS quality, processing time, and production standards are met; and interprets and applies SSA, State, and DDS policies and procedures.

Establishes standards for customer-focused communication and coordination within areas of responsibility and with all internal and external associates and customers.

Reviews, corrects, compiles and enters employee time and leave accounting transactions for 130 to 150 Directorate staff.

Plans, organizes, directs, controls, coordinates, monitors, and evaluates workflow procedures required to provide effective support to Directorate operations.

Utilizes a personal computer and associated software applications to develop, distribute, maintain and monitor databases, tables, charts and reports with essential information pertinent to Directorate operations.

Initiates, monitors, processes and assists with resolving HHS and CAPPS HR personnel transactions for the Directorate.

Communicates, coordinates and interacts with SSA, DDS, and Health and Human Services Commission (HHSC) staff, private organizations and the general public on matters related to Directorate operations, often involving confidential and sensitive issues.

Oversees and performs highly complex administrative and technical functions for the DM, Operations Unit Managers (OUM), and Directorate staff.

Reviews and interprets SSA, State and DDS policies and procedures on operational and personnel management issues.

Screens and identifies critical written and electronic correspondence and disseminates information and assignments, with suspense date if required, to managers and Directorate staff.

Organizes and maintains the Directorate budget; manages purchasing activities for goods and services required for Directorate operations.

Attends meetings and documents proceedings in written format for distribution to attendees, managers and Directorate staff.

Knowledge Skills Abilities:

Extensive knowledge of SSA, HHS, and DDS policies, procedures, functions and organizational structures.

Extensive knowledge of office management principles, practices and administrative procedures.

Knowledge of the use of a personal computer and related software, including: Microsoft Office or equivalent word processing, spreadsheet, database or presentation programs; and, SSA and DDS software systems specific to the SSA disability program.

Skill in accomplishing portions of more than one task out of sequence and changing priorities under pressure of immediate deadlines.

Skill in communicating effectively both verbally and in writing with individuals and groups to handle high level administrative and operational issues and to assign work to others.

Skill in using initiative and independent judgment and managing time effectively to establish priorities, organize tasks, and assign and direct the work of others.

Skill in establishing and maintaining effective working relationships, including the ability to work with people under pressure, negotiating with multiple parties and resolving conflicts.

Skill in reading, interpreting and understanding material to prepare concise reports or appropriate responses for the review and/or signature of Directorate managers.

Skill in developing and providing individual and/or group training.

Skill in gathering, organizing and analyzing facts, recommending solutions and resolving work-related problems.

Skill in screening, interviewing and selecting applicants for position vacancies.

Skill in documenting, analyzing and evaluating performance and preparing performance evaluation reports.

Skill in maintaining statistical and accounting records and producing data summaries.

Ability to handle confidential and sensitive issues appropriately.  

Registration or Licensure Requirements:


Initial Selection Criteria:

1. Must have a High School Diploma or Equivalent.

2. Minimum of three years experience working in an administrative capacity in an office setting.

3. Must exhibit a stable work history.

4. Demonstrates experience in utilizing a personal computer and related software, including: Microsoft Office, spreadsheets, and database presentation programs.

5. Demonstrates experience in identifying performance deficiencies and providing individual and/or group mentoring and/or training.

6. Demonstrates the ability to communicate effectively in writing.  

Additional Information:

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have anon-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

This position occasionally requires work during the weekends, holidays, and before or after normal business hours.

Individuals selected for positions with the Disability Determination Service (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. The job offer is contingent upon a full suitability clearance through SSA.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form

Applicants will be assessed through a panel interview.

Consideration will be given to filling additional vacancies that occur during this posting period.

Individuals with the same FJD may not apply.

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits, follow HHS salary administration policy and guidelines and based on the candidate's qualifications.

This position may be eligible for a hybrid remote telework schedule if requirements are met and based on the agency's business needs.  

MOS Code:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but are not limited to: 18Z, 35Z, 131A, 172X, 040, 7202, 8U000, 86MO. All active duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified for this position. For more information, see the Texas State Auditor’s Military Crosswalk on HHSC’ Veterans Resources page, State Mandated Requirements.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Apply here:

Subscribe to Job Alerts