ENTERPRISE APPLICATION ADMINISTRTOR

HealthTronicsAustin, TX16d ago

Responsible for managing the enterprise apps used by the company, including configuration, planning, maintenance, training, documentation, software upgrades and troubleshooting across a wide array of application services. These include ERP, billing, service management, scheduling, and logistics. Apply proven communication and problem-solving skills with design, development, use, deployment and support of mission-critical information and software systems.

REQUIREMENTS:

High degree of flexibility and adaptability commensurate with working on a small technology team.

Bachelor's Degree in computer science, Information Systems or related desired

Extensive knowledge of basic ERP systems and accounting software. Epicor Enterprise experience a plus.

Demonstrated project management skills.

Ability to conduct research into systems issues and products as required.

Proven analytical and creative problem-solving skills

Ability to prioritize and multitask

Strong customer service orientation

Experience working in team, collaborative environment


ESSENTIAL FUNCTIONS

Manage integrity, performance, and stability of all enterprise applications

Interface with application vendors to resolve application issues as they occur

Work with internal stakeholders to provide direction and best practices to improve processes and increase efficiency

Work with the application team in support of internal applications and ops

Liaise with network administrators ad support teams to assist with network and support issues

Manage the maintenance of user security and setup for business applications

Coordinate change management documentation and activities for enterprise apps

Assist in identifying interfaces required for apps with other systems; collaborate with implementation vendor/external consultant to design, configure and test interfaces

Provide technical support and guidance to system users; work closely with internal and external service providers

Troubleshoot and resolve any hardware, software, user access or other problems

Coordinate new software releases, production fixes and upgrades w/technical teams and users

Recommend new features or changes to configuration / workflows based on user and vendor feedback

Develop and document system configurations, procedures and hardware

Perform database inquiries and audit to verify system integrity