IT Business Systems Analyst or Senior

Austin, TX

Job title

IT Business Systems Analyst or Senior

Position type

Job

Work-Study program

No

Job description

Posting Title

IT Business Systems Analyst or Senior

Job Requisition Number

COA090968

Position Number

104487

Job Type

Full-Time

Division Name

Retail Customer Service

Minimum Qualifications

IT Business Systems Analyst:

Education and/or Equivalent Experience:

  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job
  • Experience may substitute for education for up to (4) years


Licenses and Certifications Required:

None




IT Business Systems Analyst Senior: 

Education and/or Equivalent Experience:

  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
  • Experience may substitute for education for up to (4) years


Licenses and Certifications Required:

None

Notes to Applicants

 


Position Overview:

The IT Business Systems Analyst Senior role within the Customer Relations division is responsible for ensuring our business units’ operations can function with the major software systems: CC&B Utility Billing, IPS Service Request, and AMANDA permitting systems. This role is a direct report to the division manager and is considered in a leadership position to help guide a positive customer experience. To achieve this, this role will monitor interfaces between CC&B and Infor IPS and develop process improvements to reduce data entry points and potential errors. The position is also responsible for any system testing requirements that directly affect the division’s business operations.



Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.



This position will be filled at one of the following levels depending upon candidate qualifications:

IT Business Systems Analyst: $31.81 – $39.76

IT Business Systems Analyst Senior: $37.14 – $47.35


This job posting may be used to fill any new vacancies within the division.


When completing the City of Austin employment application:

  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  • A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
  • A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.


If you are selected to interview:

Your skills and competencies for this job will be assessed prior to being invited to an in-person interview. A 70% or above on all the assessments is required to be considered for the next step.



If you are selected as a top candidate:

  • Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
  • If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  • A criminal background investigation is required.


Secondary Employment:

  • All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  • Austin Water must review all secondary employment.
  • Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range: See “Notes to Applicants”

Hours: 8:00 a.m. – 5:00 p.m. Monday – Friday. Hours may vary as business needs require.

Job Close Date: 02/12/2024

Type of Posting: External

Department: Austin Water Utility

Regular/Temporary: Regular

Grant Funded or Pooled Position: Not Applicable

Category: Professional

Location: Waller Creek Center, 625 E. 10th St. Austin, TX 78701

 

Preferred Experience:

  • Experience with PowerBI
  • Experience with SQL Server
  • Demonstrated data analysis skills and report writing
  • Experience with creating and presenting reports using enterprise-wide applications, such as the City of Austin’s Info IPS, CC&B, AMANDA or other enterprise-wide systems
  • Experience with business process development and improvements
  • Experience participating in implementation projects
  • Experience supporting the business of a government agency, utility or other similarly regulated entity

Duties, Functions and Responsibilities

This position is posted at multiple levels. For Duties, Functions and Responsibilities, please select the appropriate job description below. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

IT Business Systems Analyst


IT Business Systems Analyst Senior

Knowledge, Skills and Abilities

This position is posted at multiple levels. For Knowledge, Skills and Abilities, please select the appropriate job description below. Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

IT Business Systems Analyst


IT Business Systems Analyst Senior

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.


The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

 

Information For City Employees: If you are an employee within

the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * This position requires graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet the minimum qualifications of this position?
  • Yes
  • No
  1. * How many years of experience do you have in data analysis and report writing?
  • None
  • Less than 1 year
  • 1 - 2 years
  • 3 - 6 years
  • More than 6 years
  1. * How many years of experience do you have using Power BI?
  • None
  • Less than 1 year
  • 1 - 2 years
  • 3 - 6 years
  • More than 6 years
  1. * How many years of experience do you have programming in SQL Server?
  • None
  • Less than 1 year
  • 1 - 2 years
  • 3 - 6 years
  • More than 6 years
  1. * Do you have any certifications for Power BI and/or SQL Server? Select all that apply.
  • Yes, Power BI certification
  • Yes, SQL Server certification
  • No certifications for either software
  1. * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
  • I acknowledge and understand this position requires a Criminal Background Check.
  1. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.

(Open Ended Question)

Optional & Required Documents

Required Documents

  1. Cover Letter
  2. Resume


Subscribe to Job Alerts