IT Business Systems Analyst Senior

City of Austin WaterAustin, Texas1M ago

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


  1. Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals
  2. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions
  3. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors
  4. Develop statement of work for use in requests for proposals
  5. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems
  6. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems 
  7. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions
  8. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts
  9. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization 
  10. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support


 Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others


Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures
  • Knowledge of legacy and web-based systems interfaces
  • Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts
  • Knowledge of cost-benefit analysis and total cost of ownership modeling
  • Skill in performing requirements development, process modeling, reporting and project management tools
  • Skill in developing process models and data flow diagrams using industry-standard modeling techniques
  • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
  • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
  • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
  • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
  • Ability to define, analyze, and find solutions for difficult or complex problems
  • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
  • Ability to view the big picture 
  • Ability to quickly become familiar with emerging technologies
  • Ability to identify trends as well as isolated events


Minimum Qualifications:

  • Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
  • Experience may substitute for education for up to (4) years.

Licenses or Certifications:

  • None.


Preferred Qualifications:

  • Experience managing data analytics programs
  • Experience facilitating and functioning as the primary liaison between business and technical units
  • Experience retrieving and developing scope and detailed requirements documents to ensure division business needs are understood and acceptable to all impacted areas
  • Experience with and thorough understanding of Business Intelligence software systems, processes, and methodologies
  • Experience performing business analysis, identification of requirements, and testing for a variety of software and Business Intelligence development projects including highly complex enterprise-wide projects
  • Experience leading teams through Business Intelligence integration, project delivery, and ongoing operation and maintenance
  • Ability to travel to more than one work location


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