IT Manager

$44.40 – $57.72/hour, depending upon qualifications

Duties, Functions and Responsibilities: 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.
2. Provides advanced technical leadership on integrating complex existing or new information system technologies.
3. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.
4. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.
5. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.
6. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).
7. Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.
8. Develops and prepares management and productivity reports, studies, and analyses.
9. Develops training programs and guides, and trains staff on work procedures and operating instructions.
10. Ensures disaster recovery is in place for critical systems.
11. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.

Responsibilities - Supervisor and/or Leadership Exercised: 

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities: 

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of management and supervisory principles and practices.
• Knowledge of current IT systems and data systems technology, security, operations, and practices.
• Knowledge of budget processes.
• Knowledge of project and resource management.
• Skill in organizing and assigning work effectively and efficiently.
• Skill in understanding the organization and operation of the City and departments, as necessary.
• Skill in operating computers and related software applications.
• Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
• Skill in analyzing and solving complex problems for the enterprise department.
• Ability to develop, implement, and administer a budget.
• Ability to prepare budget requests and monitor expenditures for budgetary compliance.
• Ability to read and interpret standard accounting and financial reports.
• Ability to conduct research and analyze and interpret research findings.
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
• Ability to train, assign, and direct work activities.
• Ability to understand complex program structures and how they impact enterprise departments and the City.
• Ability in handling and resolving conflict and uncertain situations.
• Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
• Ability to represent management and present program information.
• Ability to maintain effective and professional relationships.

Minimum Qualifications: 

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
• Experience may substitute for education up to four (4) years.

Licenses and Certifications Required: None.

Preferred Qualifications:

• Experience performing the full range of supervisory responsibilities for at least five (5) IT professionals
• Experience managing IT infrastructure technologies such as networking, datacenter, Microsoft services, virtualization (server and client), security, and enterprise cloud technologies
• Experience managing IT projects
• Experience with IT budgets, purchasing, and contracts
• Skill in communicating technical information to a non-technical audience, verbally and in writing
• Experience developing, implementing, and monitoring KPIs, goals and strategic plans for IT teams
• Experience working for a utility, government, or similarly regulated entity
• Ability to travel to more than one work location