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IT Manager (GIS)

Austin, TX

Posting Title: IT Manager (GIS)

Job Requisition Number: COA090018

Position Number: 105653

Job Type: Full-Time

Division Name: Information Technology Service

Minimum Qualifications:

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
  • Experience may substitute for education up to four (4) years.

Licenses and Certifications Required: None.

Notes to Applicants:

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  • A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered.
  • A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected for hire:

  • Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
  • If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
  • A criminal background investigation is required.

Secondary Employment:

  • All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  • Austin Water must review all secondary employment.
  • Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range: $47.51 – $61.76

Hours: 8:00 a.m. – 5:00 p.m.

Monday – Friday with limited flexibility. Hybrid telework schedule available.

Job Close Date: 09/29/2023

Type of Posting: External

Department: Austin Water Utility

Regular/Temporary: Regular

Grant Funded or Pooled Position: Not Applicable

Category: Professional

Location: Waller Creek Center, 625 E. 10th St. Austin, TX 78701

Preferred Qualifications:

  • Experience using and supporting ESRI products (ArcGIS Pro, ArcGIS Enterprise).
  • Experience with GIS data development, quality control, and process improvement.
  • Experience with GIS data analysis.
  • Experience reading construction plans and engineering drawings.
  • Experience with GPS hardware, software, and data collection.
  • Experience with water utilities.

Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems.
  2. Provides advanced technical leadership on integrating complex existing or new information system technologies.
  3. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures.
  4. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts.
  5. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems.
  6. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs).
  7. Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases.
  8. Develops and prepares management and productivity reports, studies, and analyses.
  9. Develops training programs and guides, and trains staff on work procedures and operating instructions.
  10. Ensures disaster recovery is in place for critical systems.
  11. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.


Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of management and supervisory principles and practices.
  • Knowledge of current IT systems and data systems technology, security, operations, and practices.
  • Knowledge of budget processes.
  • Knowledge of project and resource management.
  • Skill in organizing and assigning work effectively and efficiently.
  • Skill in understanding the organization and operation of the City and departments, as necessary.
  • Skill in operating computers and related software applications.
  • Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
  • Skill in analyzing and solving complex problems for the enterprise department.
  • Ability to develop, implement, and administer a budget.
  • Ability to prepare budget requests and monitor expenditures for budgetary compliance.
  • Ability to read and interpret standard accounting and financial reports.
  • Ability to conduct research and analyze and interpret research findings.
  • Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
  • Ability to train, assign, and direct work activities.
  • Ability to understand complex program structures and how they impact enterprise departments and the City.
  • Ability in handling and resolving conflict and uncertain situations.
  • Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
  • Ability to represent management and present program information.
  • Ability to maintain effective and professional relationships.

Criminal Background Investigation: This position has been approved for a Criminal Background Investigation.

EEO/ADA: City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.


Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions:

Required fields are indicated with an asterisk (*).

  1. * The minimum qualifications for the position are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years. Do you meet each the minimum qualifications?
  • Yes
  • No
  1. * How many years of experience do you have using and supporting ESRI products such as ArcGIS Pro and ArcGIS Enterprise?
  • None
  • Less than one (1) year
  • One (1) to three (3) years
  • More than three (3) years
  1. * How many years of experience do you have in GIS data development, quality control, and process improvement?
  • None
  • Less than one (1) year
  • One (1) to three (3) years
  • More than three (3) years
  1. * How many years of experience do you have performing GIS data analysis?
  • None
  • Less than one (1) year
  • One (1) to three (3) years
  • More than three (3) years
  1. * How many years of experience do you have reading construction plans and engineering drawings?
  • None
  • Less than one (1) year
  • One (1) to three (3) years
  • More than three (3) years
  1. * Do you have experience with GPS hardware, software, and data collection?
  • Yes
  • No
  1. * Do you have experience working with a water utility?
  • Yes
  • No
  1. * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
  • I acknowledge and understand this position requires a Criminal Background Check.
  1. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.
  2. (Open Ended Question)

Optional & Required Documents

Required Documents

  1. Cover Letter
  2. Resume

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