IT Support Analyst or IT Support Analyst Senior
Austin, TX
This position is posted at multiple levels. For Duties, Functions and Responsibilities, please select the appropriate job description below. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Minimum Qualifications:
IT Support Analyst:
Two (2) years of education related to the job.
Experience may substitute for education up to two (2) years
Licenses and Certifications Required:
None.
IT Support Analyst Senior:
Three (3) years of education related to the job.
Experience may substitute for education up to three (3) years
Licenses and Certifications Required:
None
Preferred Qualifications:
- Experience using Computerized Maintenance Management System, Asset Management System, and/or Inventory Management System
- Experience providing efficient resolution of customer issues concerning the use of a software application
- Experience training users on business intelligence, Computerized Maintenance or Asset or Inventory Management Systems, or other software applications, and developing training materials for use in both classroom and one-on-one training settings
- Experience facilitating and functioning as a liaison between business and technical units
- Experience with asset and material management processes and procedures
- Ability to travel to more than one work location