IT Support Analyst or IT Support Analyst Senior

This position is posted at multiple levels. For Duties, Functions and Responsibilities, please select the appropriate job description below. Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


IT Support Analyst


IT Support Analyst Senior


Minimum Qualifications:

IT Support Analyst:

Two (2) years of education related to the job. 

Experience may substitute for education up to two (2) years


Licenses and Certifications Required:

None.


IT Support Analyst Senior:


Three (3) years of education related to the job. 

Experience may substitute for education up to three (3) years


Licenses and Certifications Required:

None


Preferred Qualifications:

  • Experience using Computerized Maintenance Management System (CMMS)
  • Experience providing efficient resolution of customer issues concerning the use of a Computerized Maintenance Management System (CMMS) application or other Business Intelligence application
  • Experience training users on Business Intelligence applications and developing training materials for use in both classroom and one-on-one training settings
  • Experience with database hierarchy and entity relationships as it relates to cost and history in the Computerized Maintenance Management System (CMMS) system
  • Experience facilitating and functioning as a liaison between business and technical units
  • Experience with asset and material management processes and procedures
  • Ability to travel to more than one work location


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