IT Support Analyst Senior

Position Overview:

This position will report to the Operations Systems Support group in the Asset Management Division to support pipeline, water, and wastewater treatment divisions by providing Tier I and Tier II support on Computerized Maintenance Management Systems (CMMS). The primary applications supported by this role are IPS and HxGN EAM (formerly Infor EAM), which includes reporting and user provisioning. They will provide excellent customer service and apply advanced analytical skills to resolve customer requests and technical issues, partner with other groups across the department to facilitate cross-functional discussions, provide application training, and assist with application testing, support Information Technology Services (ITS) on application upgrades and patch updates, as well as assisting with recommendations, development, and deployment of application enhancements.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

Notes to Applicants

If you are selected to interview:

Your skill level in some of the competency areas for this job – specifically Microsoft Excel, and Analytical Skills – will be assessed through skills testing with a required minimum passing score of 70%.

Minimum Qualifications

• Three (3) years of education related to the job.
• Experience may substitute for education up to three (3) years.

Licenses or Certifications:

• None.

Preferred Qualifications

• Experience facilitating and functioning as a liaison between business and technical units

• Experience with asset management and using Computerized Maintenance Management System, Asset Management System, and/or Inventory Management System

• Experience using ServiceNow or similar ticketing solution to provide efficient resolution of customer issues concerning the use of a software application

• Experience training users on business intelligence, Computerized Maintenance or Asset or Inventory Management Systems, or other software applications, and developing training materials for use in both classroom and one-on-one training settings

• Experience with SQL Coding

• Ability to travel to more than one work location

Pay Range

$28.71 – $35.88

Hours

7:30 AM – 4:00 PM Monday – Friday with some flexibility

This position will have the opportunity for 3 days of telework per week after the initial probationary period.

Location

3907 South Industrial Dr., Glen Bell Service Center 78744

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.