IT Systems Administrator / IT Systems Administrator Senior
Job Description
Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Monitor, troubleshoot, diagnose, test, evaluate, and make recommendations to resolve system problems as well as define disaster recovery plans and develop network test plans
- Implement, configure, manage, administer, maintain and monitor software and hardware to include systems, applications, middleware, servers, and storage
- Procure new software and hardware for systems, applications, middleware, servers, and storage technologies
- Evaluate system performance and health checks by implementing tuning improvements and performing system sizing estimates
- Contribute to the planning, forecasting, budgeting, procuring and implementing new system hardware and software including the retirement of existing systems and components
- Assist with development of solution based cost analysis
- Coordinate and communicate the installation, configuration, and maintenance of systems and components with customer departments and project teams
- Monitor services provided by vendors to ensure service levels are met
- Monitor and assist in management of equipment inventory
- Implement system security procedures and ensure compliance of all security policies, procedures and standards
Responsibilities - Supervisor and/or Leadership Exercised: None
Knowledge, Skills, and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of one or more areas of infrastructure and server technologies
- Knowledge of application and/or operating systems
- Knowledge of networking/telephony operating systems and network/telephony monitoring and management applications
- Knowledge of industry and department best practices, requirements and policies and procedures
- Knowledge of system capacity planning
- Skill in documenting and maintaining application and process or configuration information
- Skill in providing day-to-day system/application administration and/or system/application administration in support in a variety of work environments
- Skill in installing and maintaining applications or operating systems or equipment
- Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts
- Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
- Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
- Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
- Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
- Ability to define, analyze, and find solutions for difficult or complex problems
- Ability to view the big picture
- Ability to quickly become familiar with emerging technologies
- Ability to identify trends as well as isolated events
Minimum Qualifications:
This position will be filled at the IT Systems Administrator or the IT Systems Administrator Senior level, depending upon qualifications.
IT Systems Administrator:
- Education and/or Equivalent Experience: Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
- Experience may substitute for education up to two (2) years.
- Licenses or Certifications: None.
IT Systems Administrator Senior:
- Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
- Experience may substitute for education up to four (4) years.
- Licenses or Certifications: As required based on advanced job role.
Preferred Qualifications:
- Administration experience with MS Windows Server Operating Systems
- Administration experience with SCCM
- Administration experience with MS Windows 10 and Apple iOS
- Airwatch MDM or other mobile device management systems administration
- Office 365 Administration
- Experience with VBScript/Powershell/BAT files
- Experience troubleshooting PC and server hardware
- Ability to travel to more than one work location