IT Systems Consultant

Austin, TX

Posting Title: IT Systems Consultant


Job Requisition Number: COA089085


Position Number: 108605


Job Type: Full-Time


Division Name: Information Technology Service


Minimum Qualifications: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology

  • Experience may substitute for education up to four (4) years
  • Master’s Degree in a related field may substitute for two (2) years of experience


Licenses or Certifications:

  • None


Notes to Applicants:


Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.


When completing the City of Austin employment application:

  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  • A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
  • A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.


If you are selected as a top candidate:

  • Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
  • If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.


Secondary Employment:

  • All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  • Austin Water must review all secondary employment.
  • Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.


Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.


Pay Range: $38.78 – $50.42


Hours: Monday – Friday 8:00 AM – 5:00 PM, with potential for hybrid work schedule, if approved by manager. Other hours as business needs require.


Job Close Date: 06/02/2023


Type of Posting: External


Department: Austin Water Utility


Regular/Temporary: Regular


Grant Funded or Pooled Position: Not Applicable


Category: Professional


Location: Waller Creek Center, 625 E. 10th St., Austin , TX


Preferred Qualifications:

  • VMware Certified Professional-Data Center Virtualization certification
  • Demonstrated experience administering and upgrading VMWare Virtual Data Centers (VSphere, VCenter, VXRail, etc)
  • Demonstrated experience administering Windows System Server and Desktop Operating Systems
  • Experience administering Azure Cloud Services
  • Experience with Office 365
  • Experience with Virtual Desktop environments (Horizon VDI and/or Azure VDI preferred)
  • Experience with scripting languages (PowerShell/Python) for IT task automation
  • Experience applying security and feature patches to on-premises & cloud hosted systems using a combination of System Center Configuration Manager, Intune, and Windows Updates in Azure
  • Experience with enterprise change management, disaster recovery, & backup processes and solutions
  • Experience recommending, implementing, and fully documenting IT architectures, processes & procedures, and projects


Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Implement and integrate highly complex business systems including the design and architecture of system interfaces, configuration management, documentation, administration, monitoring, troubleshooting and maintain detailed plans for systems disaster recovery and testing
  2. Plan and forecast budget needs for new hardware and software including the retirement of existing systems
  3. Make independent decisions with significant impact for procurement of technical solutions in their focus area
  4. Test, install and/or upgrade, and implement new software and/or hardware and releases
  5. Develop and/or implement and ensure the compliance of IT policies, standards and procedures
  6. Provide solution based cost analysis
  7. Consult on projects or lead project management of enterprise storage, systems implementations and development
  8. Assist project teams in planning, designing, evaluating, procuring and delivering software and/or hardware purchases ensuring specification compliance
  9. Communicate and make presentations to the City’s technical departmental representatives and department business managers
  10. Research and analyze the technology market and vendor products to determine the strategy that best meet the IT business needs



Supervision and/or Leadership Exercised:

  • May provide leadership, work assignments, evaluation, training, and guidance to others


Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge, at an expert level, in storage, email systems, directory services, and/or virtual systems
  • Knowledge of application and operating systems
  • Knowledge of industry and department best practices, requirements and policies and procedures
  • Knowledge of system capacity planning
  • Skill in mentoring and monitoring daily work activities of others
  • Skill in selecting and using training/instructional methods and procedures
  • Skill in documenting and maintaining complex application and process or configuration information
  • Skill in installing and maintaining applications, operating systems, or equipment
  • Skill in providing day-to-day system/application administration in support in a variety of work environments
  • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs
  • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals
  • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability
  • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding
  • Ability to inspire, motivate, and influence others to achieve individual and collective goals
  • Ability to make sound decisions in a timely manner that solve issues and stand the test of time
  • Ability to recognize, plan, focus upon, and work toward what is most important or critical
  • Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity
  • Ability to recognize, manage, and resolve conflict efficiently and equitably


Criminal Background Investigation: This position does not require a Criminal Background Investigation


EEO/ADA: City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.


Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.


Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * The IT Systems Consultant position requires graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus four (4) years of related experience in a focused technology. Experience may substitute for education up to four (4) years. Master's Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications?
  • Yes
  • No
  1. * Do you hold a VMware Certified Professional - Data Center Virtualization certification?
  • Yes
  • No
  1. * How many years of experience do you have administering and upgrading VMWare Virtual Data Centers (VSphere, VCenter, VXrail, etc)?
  • None
  • Less than 2 years
  • 2-4 years
  • 4+ years
  1. * Which VMWare Technologies do have experience with (select all that apply)?
  • ESXI
  • VSphere
  • VCenter
  • NSX-T
  • Horizon
  • VRNI
  • VxRail
  • Skyline Advisor
  • Aria Operations
  • VSAN
  • None
  1. * How many years of experience do you have administering and upgrading Windows Server and Desktop Operating Systems?
  • None
  • Less than 2 years
  • 2-4 years
  • 4-8 years
  • 8+ years
  1. * How many years of experience do you have administering Microsoft Azure Cloud Services?
  • None
  • Less than 2 years
  • 2-4 years
  • 4-8 years
  • 8+ years
  1. * What scripting languages for IT task automation do you have experience with? Select all that apply.
  • PowerShell
  • Python
  • Batch
  • VBScript
  • Other
  • None
  1. * How many years of experience do you have with Microsoft Configuration Manager and/or InTune?
  • None
  • Less than 2 years
  • 2-5 years
  • 5+ years
  1. * How many years of experience do you have with Microsoft Office 365?
  • None
  • Less than 2 years
  • 2-4 years
  • 4-8 years
  • 8+ years
  1. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.
  2. (Open Ended Question)


Optional & Required Documents

Required Documents

  1. Cover Letter
  2. Resume

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