NETWORK SUPPORT TECHNICIAN (TIER 1) IN AUSTIN, TX AT APEX SYSTEMS

https://itcareers.apexsystems.com/en-US/job/network-support-technician-tier-1/J3R50J66WF59N95JM22Austin Texas4M ago

Job Description

Job #:  938464


If you fit the below qualifications, please send your resume in Word format to shumburgmeaux@apexsystems.com

Network Support Technician - Tier 1

Position Type: W2 Contract

Rate: $16-$18 dependent on experience and certifications 

Long term position (can go perm)

This position is a long term contract with excellent opportunity for growth. The candidate will be offered training resources for enhancing their career in IT.

 

Job Description:

The candidate will have hands on experience supporting our clients products as a Tier 1 engineer. The day to day work load will focus on:

  • End user support 
  • Troubleshooting equipment to resolve issues in configuration (hardware and software)
  • Enabling video conferencing for multiple users 

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Job Requirements

  • Excellent customer support skills.
  • Presence of mind for resolving customer issues in an expedited manner
  • Troubleshooting prowess
  • Basic network knowledge and troubleshooting skill

Preferred skills/experience:

  • Ticketing experience - Remedy preferred
  • 1 to 2 years in customer helpdesk/network support
  • Basic experience with voice systems - Cisco cert preferred

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178