Poison Program Specialist

Commission on State Emergency CommunicationsAustin, TX3M ago

Job Posting No.: 2020-01                                                   Location: Austin, Texas

Working Title: Poison Program Specialist                          FLSA Status: Non-Exempt

Classification Title: Program Specialist I                           Supervisor: Director of Programs

Salary Range: $36,976 - $47,688 Annual                           Job Type: Regular Full Time

Opening Date: 11/7/2019                                                    Closing Date: Open Until Filled


A completed State of Texas Application is needed to determine if minimum qualifications are met. Only completed State of Texas Applications will be considered. Applications must be fully complete and thorough; include all education, compensation, reasons for leaving previous positions, summary of experience and other information.


The Commission on State Emergency Communications is committed to Hiring Veterans:

Veterans, Reservist or Guardsmen with any related military job fields pertaining to this posting’s experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply.  Go to www.texasskillstowork.com for assistance in translating your military training courses and work experience into the qualifications and requirements of civilian job terms and skill sets.




The Commission on State Emergency Communications (CSEC) is the state’s authority on emergency communications. CSEC administers the State 9-1-1 Service Program and the Statewide Poison Control Program. The Programs Division is responsible for the direct administration of the 9-1-1 and Poison Control Programs for the agency.

The 9-1-1 Program provides budget oversight for 21 Regional Planning Commissions (RPCs) throughout the state to ensure the successful delivery of a 9-1-1 call. We develop minimum performance and training standards for equipment and operation of 9-1-1 service. We also provide technical assistance as well as assistance in the establishment and operation of 9-1-1 service, along with services that enhance the effectiveness of 9-1-1.

The Poison Control Program provides a 24x7 information service available to people who have been, or suspect they have been, exposed to or ingested a poison, as well as to professionals in diagnosing and treating exposure cases. The Poison Control Program services are provided by six geographically diverse Regional Poison Control Centers (RPCCs) in Texas; which are staffed with healthcare professionals to receive poison-related telephone calls originating in Texas via the national hotline (1-800-222-1222).

CSEC’s Programs division is seeking a dynamic and effective individual to join their team as a Program Specialist to provide general support to the Deputy of Programs, the 9-1-1 Program Manager and the Poison Control Program Manager. Specifically, the Program Specialist will be collaborating in the planning, developing and implementing of the two programs; providing consultative services and technical assistance to the program grantees and monitoring compliance with CSEC rules and policies.  



·        Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to the Poison Control Program.

·        Provides support and collaborates in the planning, development, implementation, analysis, and documentation of the Poison Control Program.

·        Conducts surveys and/or reviews to determine compliance with certification requirements, laws, regulations, policies, and procedures.

·        Serves as a liaison to Regional Poison Control Centers.

·        Performs an array of technical, training, research, planning, policy, program assessment, and administrative activities related to program assignment.

·        Provides support and collaborates in the planning, development, and implementation of the agency programs in 9-1-1 and Poison Control.

·        Serves as a liaison to staff, government agencies, community organizations, or the general public to assist in explaining program specifics and requirements.

·        Markets program(s) to community and professional groups to encourage and/or improve interest in the program(s).

·        Monitors compliance with requirements, laws, regulations, policies, and procedures for assigned programs.

·        Assists program staff in determining trends and resolving technical problems.

·        Assists in the collection, organization, analysis, and/or preparation of materials in response to requests for program information and reports.

·        Assists in providing consultative services and technical assistance for the NG9-1-1 Regional Planning Commission (RPC) portfolio oversight and compliance.

·        Assists in the preparation of administrative reports, studies, and specialized projects.

·        Assists with preparing and reviewing literature, statutes, rules, and/or policies.

·        Assists with the review of program area operations to identify areas in need of change and assists with the development of plans to improve or address areas of concern.

·        Assists in analyzing legislation to develop recommendations for policy in programmatic areas relating to the implementation, improvement, and/or expansion or reduction of program funding.

·        Assists in preparing and evaluating program budget requests.

·        Assists in preparing justifications for the implementation of procedural or policy changes.

·        May assist in developing policy and procedure manuals.

REQUIRED APPLICANT COMPETENCIES Applications without these requirements will be rejected by CSEC Human Resources.









Bachelor’s degree and major course work in liberal arts, public policy, business, computer science or other technology degree, or a related field.





Minimum of three (3) years of academic or professional experience in supporting and collaborating in the development, implementation, analysis, and documentation of projects and/or programs; maintaining records, files, and related database(s); and performing administrative and office support activities.


Experience and education may be substituted for one another.





Experience with program management processes and techniques

Experience with evaluating and interpreting policies and procedures


Knowledge Skills and Abilities:


  • Knowledge of office procedures
  • Skilled in using applicable software necessary to perform work assignments – word processing, spreadsheets (MS Office preferred, especially Word, PowerPoint and Excel), email (Outlook preferred), and cloud/web-based applications (Salesforce.com preferred).
  • Ability to identify measures or indicators of program performance.
  • Ability to manage time effectively
  • Ability to communicate effectively (written and verbal)
  • Ability to evaluate, and interpret policies and procedures;
  • Ability to gather, assemble, correlate, and analyze facts
  • Ability to solve problems




Answer questions associated with this job posting found on CSEC’s website. https://www.csec.texas.gov/



Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination. Safely lifting and carrying items weighing up to 30 pounds. Must be able to work extended periods at a computer, and may require working extended hours and some evenings, weekends and overnight, as needed.





Must complete State of Texas Application for Employment (application), resumes will not be accepted in lieu of application. Incomplete applications will not be considered. Applications are being collected by the Deputy for Human Resources via WorkInTexas or email. 




Section 651.005 of the Government Code requires males, ages 18 through 25, to provide proof of their Selective Service registration or of their exemption from the requirement as a condition of state employment. 


Effective September 1, 2015 per Senate Bill 374 - Prospective employees must provide documents that establish identity and employment eligibility before they can be employed by the agency. The CSEC participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.




CSEC is committed to equal employment opportunity and does not discriminate on the basis of race, color, sex, religion, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, past or present military service or other merit-based non-merit factors. The CSEC will not and does not tolerate discrimination and harassment.


In compliance with the Americans with Disabilities Act, requests for reasonable accommodation needed during the application process should be communicated to CSEC Deputy for Human Resources Kelley Williams at kelleyw@csec.texas.gov.


Subscribe to Job Alerts

All Categories