Program Compliance Coordinator

City of Austin WaterAustin, Texas3M ago

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


  1. Establishes program methods, policies, and procedures to adhere to City, State, and Federal laws.
  2. Determines program metrics and resource requirements.
  3. Coordinates and collaborates with key stakeholders regarding program initiatives to meet guidelines and goals.
  4. Manages, coordinates, and implements contracts/projects associated with assigned programs.
  5. Monitors contracts to ensure contract goals are met in accordance with City, State, and/or Federal laws.
  6. Resolves non-compliance issues by investigating and resolving contract-related discrepancies, complaints, and disputes between all involved parties; negotiates settlement agreements; and assists with resolving appeals and claims.
  7. Provides training/consulting expertise to internal and external customers regarding solicitations, contracts, and/or programs.
  8. Provides contract information in response to inquiries from City Council, City Management, Boards and Commissions, Federal officials, vendors, and other stakeholders.
  9. Prepares and presents reports by compiling, reviewing, and analyzing data and providing written and/or oral reports to management, to other departments, and to the federal government.


Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.


Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of applicable Federal, State, and Local laws.
  • Knowledge of contracts including contract language, terms, conditions, etc.
  • Knowledge of City practices, policies, and procedures.
  • Skill in oral and written communications.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software applications.
  • Skill in data analysis and problem solving.
  • Skill in negotiation.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with other City employees and the public.
  • Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
  • Ability to interpret policies, procedures, and regulations.
  • Ability to impartially summarize and evaluate factors related to contracts.
  • Ability to resolve complex, contractual issues.
  • Ability to train others.


Minimum Qualifications:

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Business Administration or Public Administration, plus four (4) years of experience in a related field.
  • Experience may substitute for education up to the maximum of four (4) years.
  • Graduation with a Master’s degree from an accredited college or university may substitute for required experience up to two (2) years.


Preferred Qualifications:

  • Experience working with federal, state and local environmental regulations (i.e., Pretreatment and Plumbing Code)
  • Experience communicating and working with employees across all levels of the organization
  • Experience creating and presenting reports and presentations for executive-level management and regulatory agencies
  • Experience using the City’s WEIRS and AMANDA databases, or similar permit tracking and environmental recordkeeping systems
  • Experience preparing division-level budgets and monitoring and tracking expenditures
  • Experience communicating and interpreting technical information to non-technical audiences
  • Experience managing projects, organizing, leading and facilitating cross-functional groups with participants from all levels of the organization, including executives
  • Intermediate proficiency using Microsoft Excel, PowerPoint and Word
  • Ability to travel to more than one work location


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