Program Coordinator

Posting Title: Program Coordinator

Job Requisition Number: COA091014

Position Number: 104173

Job Type: Full-Time

Division Name: Director's Office

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a field related to the job.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses or Certifications:

None.

Notes to Applicants

Position Overview:

Austin Water is a large and complex department of the City of Austin, with over 1,300 employees, and multiple facilities across a wide geographical area. Austin Water provides drinking water and wastewater services to over one million customers in the Austin area and manages over 40,000 acres of preserve land for drinking water quality and endangered species habitat. Austin Water’s Director’s Office is seeking a program coordinator to respond to public information requests, and serve as the single point of contact to respond to sensitive/escalated inquiries from the public, City Manager’s Office and City Council offices.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

· Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

· A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.

· A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.

· A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected to interview:

Your skills and competencies for this job will be assessed prior to being invited to interview. A 70% or above on all the assessments is required to be considered for the next step.

If you are selected as a top candidate:

· Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.

· If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

· A criminal background investigation is required.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Secondary Employment:

All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.

Austin Water must review all secondary employment.

Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range: $24.56 – $28.80

Hours:

• Monday – Friday; 8:00 a.m. – 5:00 p.m.
• May work other hours to meet business needs
• Hybrid work schedule may be available

Job Close Date: 02/15/2024

Type of Posting: External

Department: Austin Water Utility

Regular/Temporary: Regular

Grant Funded or Pooled Position: Not Applicable

Category: Professional

Location: 625 E. 10th St, Austin, TX 78701

Preferred Qualifications

• Experience resolving high-profile complaints in a field related to government operations or similarly regulated environment.
• Ability to exercise sound judgment in sensitive and complex matters, maintain discretion and coordinate with a wide range of levels from executives to front-line staff.
• Excellent communication skills, including both written and oral, with the ability to effectively communicate across a wide range of employees, teams, managers, directors, community members, and public officials.
• Experience in managing responses to public information requests and knowledge of applicable laws, policies and procedures.
• Proficiency in Microsoft Office Suite 2016, specifically Microsoft Excel and Outlook.
• Experience in records and information management for a large and complex organization and knowledge of applicable laws, policies and procedures.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Develop and implement a variety of programs, projects and activities.
2. Coordinate with existing organizations to address community economic or social service needs.
3. Conduct needs assessments and meets with community residents, leaders and community groups to identify needs and available resources.
4. Collaborate with other organizations to plan and develop programs and activities or improve coordination of existing services.
5. Research funding sources, develop short and long range plans, and compile informational reports.
6. Serve as City representative before community groups, businesses and/or the media.
7. Recruit, train, and supervise volunteers.
8. Assists in the development and monitoring of project and/or program budgets
9. Assists in the development of short/long range plans
10. Assists in the development and implementation of operating policies and Procedures
11. Ensures compliance with city and other regulatory agency requirements and policies

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of applicable processes, techniques, and methods.
• Knowledge of city practice, policy, and procedures.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in conducting presentations on behalf of a public entity.
• Ability to establish and maintain effective communication and working relationships with city employees and the public.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within

the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * The minimum qualifications for the Program Coordinator position are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of experience in a field related to the job. Experience may substitute for education up to a maximum of four (4) years. Do you meet these minimum qualifications?

• Yes
• No

1. * Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

1. * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

1. * How many years of experience do you have coordinating responses to sensitive and/or escalated customer issues?

• None
• Less than 2 years
• More than 2 years, but less than 5 years
• More than 5 years

1. * How many years of experience do you have responding to public information requests?

• None
• Less than 2 years
• More than 2 years, but less than 5 years
• More than 5 years

1. * Which of the following best describes your proficiency with Microsoft Office Suite, specifically with Word, Excel, PowerPoint, and Outlook?

• No experience
• Basic: create/edit simple documents, spreadsheets, emails, and simple presentations
• Intermediate: create/edit a variety of documents and spreadsheets; reformat document features such as color, font style and size of text, change page size/width, and filter/sort data fields; create a variety of presentations and reformat individual slides
• Advanced: create/edit complex documents, spreadsheets, and presentations/slides; integrate features such as tables, charts, mathematic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another

1. * This position requires excellent communication skills, including both written and oral, with the ability to effectively communicate across a wide range of employees, teams, managers, directors, community members, and public officials. How many years of experience do you have with this skill set?

• None
• Less than 2 years
• More than 2 years, but less than 5 years
• More than 5 years

1. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide employee’s full name.

(Open Ended Question)

Optional & Required Documents

Required Documents

1. Cover Letter
2. Resume