Job Description:

We are seeking a Project Manager to join our Global Customer Experience team. As a Customer Experience (CE) Project Manager, you will focus on implementing large and small-scale projects that drive the strategic goals of the CE organization. You will work cross-functionally to improve CE productivity and efficiency and do so with a deep focus on overall project execution.

What you'll do:


  • Collaborating with Customer Experience and other business teams to define, launch, and execute various strategic and operational initiatives.
  • Understanding the complexities of projects, for multiple brands with impacts to multiple teams located across the globe.
  • Simplifying project delivery by removing ambiguity and creating structure for highly complex activities.
  • Leading project planning and delivery; including creating the project timeline, requirements, status reports, issues, risks, dependencies, decisions and budget.
  • Facilitating meetings with diverse partner groups (kickoff meetings, status meetings, design sessions, issue resolution meetings, etc.)
  • Developing project reporting and governance structures, meeting cadences, and review guidelines.
  • Ensuring that decisions are consistent with corporate strategies and future expectations.
  • Anticipating information needs, identifying gaps and organizing data and communications cohesively and clearly.
  • Regularly assess project risks and opportunities to continually drive process improvements.
  • Effectively manage change by influencing and communicating with key partners.
  • Creating standard processes and promoting consistency through implementation of a toolkit of project management techniques, templates and processes.

Who you are:


  • Organization. Highly organized with an ability to adapt to changing needs and excellent attention to detail.
  • Decision making. Identify issues and problems and challenge the status quo by using facts and data to drive decision-making.
  • Problem solving. Accurately assess problems and arrive at appropriate solution.
  • Teamwork. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Passion. Show a real passion for building great customer experiences.
  • Execution. Drive and manage scope to prioritize and balance multiple strategic projects with business expertise.
  • Proactive. Self starter that can independently initiate and manage project dependencies.
  • Communication. Demonstrate excellent verbal, written and presented communications with ability to present to all levels and sizes of audience.
  • Negotiation. Ability to influence decisions that need to be made to make the project successful.

Experience and Qualification:

  • BA/BS degree. MBA or graduate degree in business or technical field a plus.
  • 3+ years of project/program management experience with growing levels of responsibility.
  • Experience working with in agile and waterfall project management practices.
  • Deep knowledge and experience using collaborative project management tools and processes (e.g. JIRA, Smartsheets, Google docs).
  • PMP certification or working in a PMO environment preferred.
  • Ability to travel up to 10% internationally.

Benefits & Perks:

  • Competitive health and insurance benefits.
  • Competitive salary.
  • Annual target bonus or commission.
  • Parental leave for up to 20 weeks (dependent on eligibility).
  • Paid vacation and sick time.
  • Employee Stock Purchase Program.
  • Free snacks and beverages.
  • Frequent company update talks with our leadership team.
  • Free listing on
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.

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