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Public Information & Marketing Program Manager

Austin, TX

Posting Title: Public Information & Marketing Program Manager

Job Requisition Number: COA089921

Position Number: 119090

Job Type: Full-Time

Division Name: Public Information

Minimum Qualifications:

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Journalism, Marketing, Advertising, or related field plus six (6) years of work experience two (2) of which were in a lead or supervisory capacity.
  • A Master’s degree may substitute for two years of the required non-supervisory experience
  • Experience may substitute for the education up to the maximum of four (4) years.

Notes to Applicants: 

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

 

When completing the City of Austin employment application:

  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  • A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered.
  • A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected for hire:

  • Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
  • If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.


Secondary Employment:

  • All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  • Austin Water must review all secondary employment.
  • Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range: $34.86 – $44.45

Hours: 8:00 AM – 5:00 PM Monday – Friday with limited flexibility, occasional evening/weekend hours. Hybrid telework schedule available.

Job Close Date: 09/21/2023

Type of Posting: External

Department: Austin Water Utility

Regular/Temporary: Regular

Grant Funded or Pooled Position: Not Applicable

Category: Professional

Location: Waller Creek Center, 625 E. 10th St. Austin, TX 78701

Preferred Qualifications:

  • Experience with media relations, including garnering earned media through building solid working relationships with journalists
  • Experience with distilling technical information into clear, easily-understood talking points
  • Skill in preparing executive leadership and subject matter experts for interviews with media
  • Experience as spokesperson for some media requests and broadcast appearances
  • Experience with crisis communications in the event of an emergency
  • Experience with Incident Command System protocols during emergency events
  • Bilingual, able to provide media interviews in Spanish

Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

  1. Develops corporate communications plans/strategies, policy development and implementation.
  2. Reviews legislation and recommends changes.
  3. Develops program budget and guidelines.
  4. Develops and coordinate programs/projects.
  5. Develops long-range business and marketing plans. Conducts market research.
  6. Develops and implement procedures, policies and guidelines.
  7. Designs, writes and edits publications for internal or external use.
  8. Acts as official spokesperson for program or division (including crisis situations). Serves as liaison for department with various agencies, other city departments, city council, and other city government officials, private businesses, outside vendors, community leaders, community groups, and the general public. Serves as point of contact for city departments.
  9. Conducts public education programs and presentations. Writes and follow-up on news releases.
  10. Participates in bidding processes/negotiate contracts.


Responsibilities

Supervision and/or Leadership Exercised:

  • Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
  • Manages two major programs or one major program and one supervisor; or manages two supervisors.

Knowledge, Skills and Abilities: Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of public information, marketing, public relations, media relations and public involvement programs.
  • Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies.
  • Knowledge of the principles associated with the role of meeting the necessary standards of customer service.
  • Knowledge of fiscal planning and budget preparation.
  • Knowledge of supervisory and managerial techniques and methods.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Ability to interpret policies and guidelines. .
  • Ability to develop, coordinate and implement programs.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation: This position does not require a Criminal Background Investigation

EEO/ADA: City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.


The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

 

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions:

Required fields are indicated with an asterisk (*).

  1. * The minimum qualifications for this position include graduation with a Bachelor's degree from an accredited college or university with major coursework in Journalism, Marketing, Advertising, or related field plus six (6) years of work experience two (2) of which were in a lead or supervisory capacity. A Master's degree may substitute for two years of the required non-supervisory experience. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these qualifications?
  • Yes
  • No
  1. * How many years of experience do you have with media relations, including garnering earned media through building solid working relationships with journalists?
  • None
  • Less than one (1) year
  • One (1) to three (3) years
  • Four (4) to six (6) years
  • More than six (6) years
  1. * Do you have experience with distilling technical information into clear, easily-understood talking points?
  • Yes
  • No
  1. * How many years of experience do you have with preparing executive leadership and subject matter experts for interviews with media?
  • None
  • Less than one (1) year
  • One (1) to three (3) years
  • Four (4) to six (6) years
  • More than six (6) years
  1. * How many years of experience do you have as a spokesperson for some media requests and broadcast appearances?
  • None
  • Less than one (1) year
  • One (1) to three (3) years
  • Four (4) to six (6) years
  • More than six (6) years
  1. * What is your experience with crisis communications in the event of an emergency? Select all that apply.
  • None
  • Preparing crisis communications
  • Relaying crisis communications to workers
  • Relaying crisis communications to the public
  1. * Do you have experience with Incident Command System protocols during emergency events?
  • Yes
  • No
  1. * Select the statement that best describes your English/Spanish bilingual ability.
  • Speak both English and Spanish fluently
  • Speak some Spanish
  • Understand some Spanish
  • Fluent in English only
  • Fluent in Spanish only
  1. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.

(Open Ended Question)

Optional & Required Documents

Required Documents

  1. Cover Letter
  2. Resume


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