Usability/Design Researcher

Liaison Creative+MarketingRemote Austin23 days ago

Overview: Collaborate with a creative UX team to enhance usability of industry-leading enterprise hardware and software products

Location: work from your Austin-area home office

Compensation: $30/hr

Hours/Duration: Full-time schedule, 6 month

Liaison Creative + Marketing is hiring a Usability/Design Researcher to join our team supporting our high-tech corporate client, a leader in Enterprise Technology solutions. As a member of our team embedded with our client company, you will be an integral part of the UX/Design team and assist in creating and implementing world-class experiences for our client's software and hardware. In this fast-paced, highly-collaborative remote work environment you'll join our team for an expected assignment duration is set 6 months with likely extension. Pay is $30/hr plus full benefits.

  • The role will primarily involve planning and conducting studies and design research (in the form of usability testing, focus group/concept testing, surveys/questionnaires and more), analyzing results and synthesizing findings, presenting to the design and product teams
  • Work in a team setting both internal to our team (research & design colleagues) and external (product management, marketing & engineering)
  • Help form project concepts/experiences and target use cases
  • Define test participant profiles & recruiting screeners
  • Develop testing plans and detailed protocols
  • Work with designers and product management to refine testing materials – interactive prototypes (software or hardware), visual concepts/illustrations, textual descriptions/definitions, and other design collateral
  • Moderate testing sessions, analyze data, synthesize key findings, document & present results
  • Contribute to product specifications, solutions, and redesign based on research findings and user-centered design principles

How to be a top candidate for this job:

  • 3-5 years of usability research experience
  • Related experience in another field such as market research, human factors, interaction design, information architecture, graphic design
  • Demonstrated passion for user-centered research and design and has a wide breadth of experience across multiple types of products, channels and research methodologies. Ability to communicate research results, graphically depict data, and justify methods and approaches orally and in writing
  • Bachelor's degree in psychology or related user-research field
  • A web-based portfolio (no attachments or downloads please)
  • Experience with a user-centered approach to design process and methods
  • While this role is likely to be remote for the near term, we are only considering local Round Rock and Austin area candidates. If you are applying from outside the area, be sure to include your date-specific unconditional relocation details in the "How does this opportunity fit you?" section of your application


  • Experience designing wireframes and creating interactive prototypes using related tools such as Axure, Figma, Adobe XD, or InVision
  • Experience creating user personas and journey maps to support a user-centered design methodology
  • Knowledge of usability and user experience research tools and techniques (e.g., field research, heuristic reviews, usability lab testing, surveys/interviews, benchmarking, card sorts, RITE testing, etc
  • Strong project management skills
  • Strong moderation skills and methods for group facilitation and consensus building
  • The ability to work independently, in a team, and with or without direction is imperative


  • Most benefits are available after 30 days
  • Full employee benefits package includes 100% Liaison-paid medical and dental insurance
  • Paid vacation/sick and holiday leave
  • Short- and long-term disability insurance
  • Paid group term life insurance
  • Optional supplemental insurance and life coverage
  • Optional Pet Insurance
  • Those enrolled in our medical plan get free enrollment in our Wellness Program and Employee Assistance Program

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