How you will contribute to our Purpose:
The Y’s purpose is to strengthen community. Every day, we work side by side with our neighbors to make sure everyone, regardless of age, income, or background, has the opportunity to learn, grow, and thrive. There are lots of places to work, but few opportunities to do work that really matters. Not only will you have the chance to help children, youth, and adults of all ages reach their potential, you’ll be making a huge difference in your community as well.
The YMCA of Austin is looking for a highly motivated individual to join our team! As a Receptionist, you will play a critical role in providing high-quality customer service for all. You will work closely with Directors by entering program registration information, answering phones, taking payments, and all other duties assigned. You answer general inquires and provides up-to-date program information to our program participants and members. This position reports to the Senior Business Director. This is a part-time role based out of the Extend-A-Care YMCA Branch.
What are the Perks?
- FREE membership to all YMCA's of Austin (over $600.00/year value)
- Opportunity to enroll in 403b Savings Account
- Work-life balance
- Career Advancement Opportunities
- Employee discounts on programs
- Develop new skills and gain valuable experience
What are the details?
- Actively provide excellent customer service to participants, members, and the community by answering general inquiries and providing information about programs and enrollment
- Enter/edit participant information into a database in a thorough and timely manner.
- Communicate effectively with third-party billing participants and vendors regarding registrations, billing, and/or cancellations.
- Communicate effectively with financial assistance participants regarding registrations, billing, and/or cancellations.
- Complete program registrations, including Summer Camp, Afterschool, and special programming.
- Partner with the Customer Service and Business Office to complete projects.
- Minimal cash handling including participant payments and weekly Shift Close- Outs.
- Provide accurate and timely program communication to YMCA staff, Directors, and Executives.
- Answer all member and participant inquiries.
- Other duties as assigned.
What you bring to the Purpose:
- Education and Experience: You are a minimum of 21 years old. Proficiency in Microsoft Office, Excel, Word, and Outlook is a plus.
- You are a team player. You are a team player with a positive, service-oriented attitude and you can work well with others.
- You are organized and productive. You are organized, able to prioritize tasks, and handle multiple assignments.
- You are a strong communicator. You listen for understanding and meaning. You speak and write effectively.
- You foster a culture of inclusion and belonging. You leverage people’s differences as strengths
- Availability: You can work Monday through Friday, 12:00pm - 6:00 pm.
Pay Rate: $10.50 per hour
The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.