Sr. Operations Specialist

Austin, TX

Job Description:

Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Operations Specialist will work with the Investor Focused Solutions (IFS) team and will be part of a team providing operational support to LPL corporate based advisors. This would include, resolving notifications, opening accounts, moving money, transferring accounts, and working directly with clients to complete any of these tasks. The Operations specialist will support the team of advisors by handling account operational inquiries. The ideal candidate will be success driven with a client service attitude, and the ability to deliver high touch, professional service.

Responsibilities:

Assist end-clients and internal partners through inbound and outbound phone calls, emails, faxes, and mailings
Proactive outreach to clients and advisors on time-sensitive activities - RMDs, repapering accounts, distributions, and 1099s
Research complex issues and resolve inquiries in a timely matter
Regularly exercise excellent business judgment
Communicate operational and financial industry policies and procedures
Prepare forms and submit instructions for account activities on behalf of advisors and end clients for new accounts, money movement, account transfers, and account maintenance.
Handle incoming and outgoing mail requests by USPS and FedEx
Route inquiries through LPL channels to ensure proper processing and escalation of inquiries
Obtain documents from other Broker/Dealers as needed
Manage account notifications and resolution of NIGOs
Prepare client reports and proposals as required
Monitor team mailboxes and respond to client inquires
Refer clients that are seeking financial guidance to an LPL Advisor
Communicate with operations team and advisors with status updates on operational tasks
Acts as a resource to the department by training and developing others

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

Bachelor’s degree or equivalent years of industry experience
2+ years’ experience in customer service or operations
Experience with CRM applications such as Salesforce and SmartSheet preferred
SIE and Series 7 preferred

Core Competencies:

Ability to prioritize and manage tasks
Outstanding interpersonal skills with the ability to build and foster relationships
Excellent verbal and written communication skills
Strong problem solving skills with a keen attention to detail
The ability to explain complex information clearly and simply
Ability to maintain a positive attitude and perform under pressure in a fast-paced environment