Business Process Consultant Senior

Posting Title

Business Process Consultant Senior

Job Requisition Number

COA091410

Position Number

115218

Job Type

Full-Time

Division Name

Retail Customer Service

Minimum Qualifications

Education and/or Equivalent Experience: 

• Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

• None.

Notes to Applicants

Position Overview:

The Business Process Consultant Senior within the Customer Relations division ensures process documentation is up to date for staff use, and through interactions with staff, develops process improvements to enhance the customer experience. This role is one of leadership – a successful candidate will have the ability to understand both customer and utility needs and help management guide process and system improvements by developing performance metrics and capturing stakeholder feedback.

Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A resume is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
• A cover letter is also required. In the cover letter, candidates should describe in concise detail their interest in this position and highlight any prior experience that is relevant to this position.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

If you are selected to interview:

• Your skills and competencies for this job will be assessed prior to being invited to an interview – specifically Analytical Skills and Business Writing. An 80% or above on all of the assessments is required to be considered for the next step.
• Candidates selected to interview will receive information and instructions for preparing a short presentation to be given at the time of the interview.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• A criminal background investigation is required.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
• Austin Water must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.

Effective October 1, 2014, all Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range

$37.14 – $47.35

Hours

Monday – Friday: 8:00 a.m. – 5:00 p.m. with some flexibility.

Job Close Date

04/11/2024

Type of Posting

External

Department

Austin Water Utility

Regular/Temporary

Regular

Grant Funded or Pooled Position

Not Applicable

Category

Professional

Location

Waller Creek Center, 625 E. 10th St. Austin, TX 78701

Preferred Qualifications

• Demonstrated experience in a similar consultative role where the primary function of the position was to perform business process analysis and lead innovative change processes
• Demonstrated experience in performing research and analytical analysis as well as presenting/defending results to senior management and stakeholders at all levels of the organization, including executives
• Demonstrated experience scheduling and conducting in-person or virtual business process training to internal and external stakeholders
• Demonstrated experience developing, updating, and maintaining business process documentation for use by business unit staff
• Experience mapping work flow of current and future state business processes and leading cross-functional implementation
• Demonstrated experience in project managing, organizing, leading and facilitating cross-functional groups with participants from all levels of the organization including executives
• Experience evaluating performance measures to be sure that critical work processes are operating effectively and recommending and implementing process changes
• Intermediate skill level in Microsoft Word, PowerPoint, Excel and Visio
• Ability to travel to more than one work location

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

1. Leads multiple, cross-functional, large projects, initiatives and teams.
2. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff.
3. Advises Executive Management team in defining and identifying key measures and performance targets.
4. Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
5. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent.
6. Identifies, collects, and researches to complete data analysis.
7. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff.
8. Accountable for achievement of goals of the division.
9. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes.
10. Develops solutions to critical business issues and presents alternatives to executive management.
11. Communicates project status to sponsors, stakeholders, and the rest of the department.
12. Responsible for creating/revising models and methodologies which support consulting services.
13. Develops project work plans and performs project management.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk

Information For City Employees: If you are an employee within

the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * This position requires graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet this minimum requirement?

• Yes
• No

1. * How many years of work experience do you have in a similar consultative role where the primary function of the position was to perform business process analysis?

• No experience performing business process analysis
• Less than two years
• Two to four years
• Five to six years
• Seven or more years

1. * How many years of work experience do you have mapping workflows of current and future state business processes?

• No experience mapping workflows
• Less than two years
• Two to four years
• Five to six years
• Seven or more years

1. * How many years of work experience do you have implementing and leading innovative change processes?

• No experience implementing and leading innovative change processes
• Less than two years
• Two to four years
• Five to six years
• Seven or more years

1. * How many years of work experience do you have in managing projects that include cross-functional teams with participants from all levels of the organization, including executives?

• No experience managing projects that include cross-functional teams
• Less than two years
• Two to four years
• Five to six years
• Seven or more years

1. * Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

1. * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check.

1. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.

(Open Ended Question)

Optional & Required Documents

1. Cover Letter
2. Resume