Chief Administrative Officer

City of Austin WaterAustin, Texas15 days ago

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


  1. Plans, organizes, directs, audits and controls support services within the department. The services assigned to this type of workgroup provide a more complex strategic focus to the overall business operations.
  2. Analyzes business and workforce needs to develop targeted short and long range strategies, and implement operational plans to meet performance measures. Operational plans include the strategic involvement and mediation for departmental workforce issues.
  3. Works to align the programmatic services and activities of internal systems, which are associated with the desired outcomes for the department.
  4. Serves as a direct or indirect resource for the department’s operational needs.
  5. Works to influence and serve as an advisor by communicating the business strategy to Executive leadership, City Officials or policy makers both internal and external to the department. Confers with the stakeholders to execute comprehensive program development which impacts the departmental policy initiatives.
  6. Provides solutions to complex problems and works to resolve difficult issues between involved parties.
  7. This job may have the responsibility for the development and monitoring of a departmental budget. In large departments, this job serves as an administrative resource tying budget needs to the programs of the organization.
  8. Develops and evaluates short range and long range strategic plans and establishes the criteria for a variety of human resources and business services projects, programs, and plans.
  9. Administers contracts and vendors to ensure delivery of agreed upon deliverables.
  10. Prepares and reviews reports as part of the process of monitoring and communicating performance results.
  11. Makes recommendations associated with purchasing and expenditures for departmental programs.


Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling and recommendation for dismissal


Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


  • Knowledge of business case development, strategic business planning, reengineering, organizational change strategies, performance measurement, and project management.
  • Knowledge of fiscal planning and budget preparation.
  • Knowledge of Federal, State, and Local laws.
  • Knowledge of City practices, policies, and procedures.
  • Knowledge of supervisory and managerial techniques and principles.
  • Skill in oral and written communication.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in using computers and related software.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Skill in handling conflict and uncertain situations.
  • Ability to analyze and resolve irregular events.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with City employees and the public.


Minimum Qualifications:

  • Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Business; Finance; Accounting; or Economics or related field, plus five (5) years of supervisory or managerial experience associated with department wide budget programs or programs associated with operational services.
  • Masters degree in Business, Finance, Accounting, Economics or other related field may substitute for two (2) years of the required managerial experience.

Licenses or Certifications:

  • None


Preferred Qualifications:

  • Familiarity with Municipal Code and the Texas (or other state) Open Meetings Act
  • Experience with City Council/Boards and Commissions legislative processes and overseeing City Council agenda items
  • Experience preparing and reviewing technical information for distribution to executive-level management, Boards, City Council, Commissions and/or advisory groups
  • Strong knowledge of records management best practices (i.e., GARP) and the ability to oversee a records management program
  • Ability to meet deadlines and follow procedures with strong attention to detail
  • Ability to establish and maintain effective communication and working relationships with City employees at all levels of the organization and the public
  • Experience resolving high-profile customer complaints in a field related to government operations or similarly regulated environment
  • Ability to travel to more than one work location


This position requires the ability to attend stakeholder meetings which sometimes occur during evening hours, as required.

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