Customer Service Representative V

Peak PerformersAustin, TX25 days ago

Do you have demonstrated experience in an office environment?

Are you a stickler for details and eager to complete a process accurately and effectively?

Are you interested in an opportunity to add State of Texas experience to your resume?


If you answered yes to these questions, Peak Performers may have an opportunity for you! We have partnered with a State of Texas agency to recruit for a Customer Service Representative V in Austin, Texas.


The Position: As a CSR V, you will perform highly-advanced (senior level) customer service work. This work will involve coordinating external customer service support and receiving and responding to public inquiries for information and state services. While the position is classified as a CSR V, many of the job duties relate more to a Contract Technician. There will be time on the phones to complete data, but the job may be more administrative than customer service.


Requirements:

Experience in customer service, clerical, or administrative support work

Knowledge of office practices and administrative procedures

Skill in the use of standard office equipment and software; successful completion of computer and customer service assessments

Ability to respond to public inquiries in a timely manner; to implement new systems and procedures and to evaluate their effectiveness; to interpret rules, regulations, policies, and procedures; to communicate effectively; and to serve as a lead worker providing direction to others.


Expectations:

Strong attention to detail

Excellent computer skills

Confidence in placing calls to gather information as needed

Eagerness to learn quickly

Excellent attendance

Team player


Responsibilities:

Reviewing applications/contracts for completeness

Vetting information provided on said applications

Assisting stakeholders via phone or email with application completion

Making phone calls

Data entry into system spreadsheets

Printing documents and filing accurately


Project Term: 2/16/2021 - 6/30/2021 with potential for extension

Compensation: $19/hr (W2)

Work Location: Onsite in North Central Austin (parking provided)

Work Schedule: Monday through Friday, 8-5



What's it like to work for Peak Performers?

•       Qualified applicants with chronic medical conditions and/or disabilities receive job preference.

•       Our clients can hire you at any time - with no fee! We want you to get hired.

•       We pay weekly through direct deposit.

•       We offer ACA compliant health insurance at 60 days.

•       In business since 1994, our relationships span 25 years and thousands of job placements.


All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.


Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.


Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, sexual orientation, gender identity, genetic information, family/parental status, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. 


Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.



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