Mortgage Consumer Specialist (Remote)

Peak PerformersAustin, TX18 days ago

Do you have experience in mortgage industry regulation and complaint resolution processes?

Are you comfortable assisting the general public by phone to answer their inquiries and help resolve issues?

Are you seeking an opportunity for State of Texas work with the potential to apply for a permanent position?

If you answered yes to these questions, Peak Performers may have an opportunity for you! We have partnered with a state agency to recruit for a Mortgage Consumer Specialist in Austin, Texas.

The Position: As a Mortgage Consumer Specialist, you will perform routine to moderately complex investigative work involving residential mortgage loan originators, mortgage companies, bankers, and/or mortgage services. Work will involve analyzing and responding to consumer complaints, opening and assisting with investigations, maintaining a complaint database, and preparing standard correspondence.


Relevant experience in investigations, litigation, auditing, or mortgage loan origination. Graduation from an accredited four-year college or university with major course work in criminal justice or a related field is generally preferred. Education and experience may be substituted for one another.

Proficiency in Spanish language - written and spoken - is a plus.


Ability to conduct investigations; to interpret and apply laws and regulations; to conduct interviews and gather facts; to

evaluate findings; and to prepare concise reports

Initiative, attention to detail, and tact

Ability to meet time deadlines

Ability to handle multiple tasks according to specific instructions and guidelines

Knowledge of mortgage industry regulation and complaint resolution processes

Ability to work well under moderate to general supervision in a team environment

Significant personal computer skills, including spreadsheet and word processing software


Initiates and assists in investigations of alleged violations of laws and rules enforced by the agency

Opens, maintains, and organizes files for complaint and license application cases

Answers telephone inquiries concerning complaints and issues arising under laws, rules and procedures

Obtains and examines documents, records, and information from complainants, respondents, and others relevant to complaint investigations

Prepares records, reports, and standard correspondence; maintains data; and analyzes trends

Prepares affidavits of official actions taken and certifications of official records

Assists in preparing cases for presentation at hearings

Project Term: approximately 3 months with potential for extension or to apply for permanent role

Compensation: $21-27/hr (DOE)

Work Location: remote after initial training in Central Austin

Work Schedule: Monday through Friday, 8-5

What's it like to work for Peak Performers?

•Qualified applicants with chronic medical conditions and/or disabilities receive job preference.

•Our clients can hire you at any time - with no fee! We want you to get hired.

•We pay weekly through direct deposit.

•We offer ACA compliant health insurance at 60 days.

•In business since 1994, our relationships span 25 years and thousands of job placements.

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, sexual orientation, gender identity, genetic information, family/parental status, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.


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