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Security Operations Center Officer

Austin, TX

Posting Title

Security Operations Center Officer

Job Requisition Number

COA091581

Position Number

119287

Job Type

Full-Time

Division Name

FSB - Security

Minimum Qualifications

Education and/or Equivalent Experience:

  • Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.


Licenses or Certifications:

  • Valid Texas Class C Driver License.

Notes to Applicants

Position Overview:


The Security Operations Center Officer monitors a variety of security technologies including access control, video surveillance, and alarm systems to provide security services for all properties and acts as shift point of contact by providing training, technical guidance, or support during security-related incidents.


Working with Austin Water provides a number of benefits including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.


 

When completing the City of Austin employment application:


 

  • Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
  • A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
  • A resume is required but will not substitute for a complete employment application. Please do not use the phrase “see resume” or refer to other documents to complete your application. Do not leave the “Duties and Responsibilities” sections blank. These will be considered incomplete applications. Incomplete applications will not be considered.
  • A cover letter is also required. In the cover letter candidates should describe, in a concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected to interview:


 

  • Your skill level in some of the competency areas for this job – specifically Microsoft Outlook and Word – will be assessed through skills testing with a required minimum passing score of 70%.

If you are selected for hire:


 

  • Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) is required. You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.
  • If you are in the military or are a military veteran, you will need to provide a copy of the Member 4 page of your DD-214 prior to confirming a start date.
  • A criminal background investigation is required.

Driving Requirement:


 

This position requires a valid Texas Class “C” Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.


Secondary Employment:


 

  • All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
  • AW must review all secondary employment.
  • Employees are required to submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering Secondary Employment.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite – including construction sites, parking lot, garage or in any personal vehicle located on the premises.

Pay Range

$24.56 – $28.80 per hour


 

Hours

Day Shift: 6:00 a.m. – 6:00 p.m. Sunday – Tuesday & 6:00 a.m. – 12:00 p.m. Wednesday. Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work, and other hours as required.

Job Close Date

05/02/2024

Type of Posting

External

Department

Austin Water Utility

Regular/Temporary

Regular

Grant Funded or Pooled Position

Not Applicable

Category

Professional

Location

Waller Creek Center, 625 E. 10th Street, Austin, TX

Preferred Qualifications

Preferred Experience:

  • Experience in security monitoring activities including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular events
  • Experience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operation Center
  • Effective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions
  • Ability to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situations
  • Advanced experience with Genetec Security Management System software, or other electronic security systems and access control systems

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


 

  1. Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.
  2. Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.
  3. Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.
  4. Identifies and notifies management of vacant security posts.
  5. Provides direction and training to site officers and contract employees as needed to accomplish service goals.
  6. Monitors welfare of security personnel working after-hours and remote assignments.
  7. Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.
  8. Maintains the security and confidentially of sensitive security information.
  9. Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.

Responsibilities- Supervision and/or Leadership Exercised:

  • May provide training, and guidance to others.

Knowledge, Skills and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.


 

  • Knowledge of Federal, State, and Local laws and ordinances.
  • Knowledge of City practices, policies, and procedures.
  • Knowledge of training techniques and principles.
  • Knowledge of critical infrastructure security requirements and protocols.
  • Knowledge of electronic security systems.
  • Skill in oral and written communication.
  • Skill in using computers and related software applications.
  • Skill in using Microsoft applications.
  • Skill in using access control systems.
  • Skill in handling multiple tasks and prioritizing.
  • Skill in handling conflict and uncertain situations.
  • Skill in data analysis and problem solving.
  • Ability to work in a high-level, high-risk security environment.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to document incidents in Microsoft Word.
  • Ability to quickly recognize and analyze irregular events.
  • Ability to utilize radio equipment, complying with Federal communication guidelines.
  • Ability to establish and maintain effective communication and working relationships with City employees and the public.
  • Ability to provide excellent customer service.
  • Ability to effectively communicate with the Security team and law enforcement during stressful situations.
  • Ability to work during emergencies or bad weather.
  • Ability to participate in on-call program and work both scheduled and unscheduled overtime.
  • Ability to work varying shifts that include weekends, holidays and possible 12-hour day.
  • Ability to climb stairs, walk for extended periods of time, and perform foot patrol.
  • Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.

Criminal Background Investigation

This position has been approved for a Criminal Background Investigation.

EEO/ADA

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.


The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.


 

Information For City Employees: If you are an employee within

the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * The minimum qualifications for this position are graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center. Do you meet these qualifications?
  • Yes
  • No
  1. * Which of the following security related experience and knowledge do you have? (Select all that apply)
  • Experience working in high-level, high-risk security environments
  • Experience working in moderate-level, moderate-risk security environments
  • Experience working in low-level, low risk security environments
  • Experience working in a security operations center with multiple monitors
  • Experience working at a security desk with limited monitoring responsibilities
  • Experience patrolling property, grounds and facilities
  • Experience recognizing and analyzing irregular events
  • Experience working in a security management team for a utility, municipality, or similarly regulated entity or critical infrastructure
  • Knowledge of Federal, State, and Local laws, regulation, and policies regarding security operation centers
  • None of the above
  1. * Which best describes your communication, problem-solving, and decision-making skills? (select all that apply)
  • I have strong verbal and written communication skills
  • I have intermediate verbal and written communication skills
  • I have basic verbal and written communication skills
  • I have strong problem-solving skills
  • I have intermediate problem-solving skills
  • I have basic problem solving skills
  • I have strong skills in making independent decisions
  • I have intermediate skills in making independent decisions
  • I have basic skills in making independent decisions
  • None of the above
  1. * Rate your organizational skills:
  • Not very good
  • Good: I typically have things organized.
  • Excellent: I pride myself on my organizational skills.
  1. * Do you have experience developing relationships with other entities, departments, and outside organizations, including contracted security firms, Homeland Security, emergency management, fire, and police organizations and handling conflict, hostility, and uncertainty in intense security situations? (Select all that apply)
  • I have experience developing relationships with other entities, departments, and outside organizations, including contracted security firms, Homeland Security, emergency management, fire, and police organizations.
  • I have experience handling conflict, hostility, and uncertainty in intense security situations.
  • None of the above.
  1. * Which of the following describes your experience with Genetec Security Management System?
  • I have advanced experience with Genetec Security Management System
  • I have intermediate experience with Genetec Security Management System
  • I have basic experience with Genetec Security Management System
  • I have experience with another Security Management System
  • None of the Above
  1. * This position requires a Valid Texas Class C Driver's License. Do you have a Valid Texas Class C Driver's License or if selected for this position, do you have the ability to acquire a Valid Texas Class C Driver's License by your hire date?
  • Yes
  • No
  1. * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
  • Yes
  • No
  1. * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
  • I acknowledge and understand this position requires a Criminal Background Investigation.
  1. * Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name.

(Open Ended Question)

Optional & Required Documents

Required Documents

  1. Cover Letter
  2. Resume


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